Corporate IT Desktop Support Representative

SunRun, Remote, April 2025–Current

Provided professional internal IT support for approximately 20,000 onsite and remote end users across a wide variety of endpoints. Performed troubleshooting and diagnosing of computers, peripherals, servers, and networks. Performed request fulfillment for user access and off-boarding. Maintained service level agreement to achieve first contact resolutions and worked with escalations to resolve more complex issues.

Corporate IT Desktop Support I

Glacier Bancorp, Missoula, MT, July 2024–April 2025

Provided professional internal IT support for around 5,000 financial end users and end points. Performed troubleshooting and diagnosing of computers, peripherals, servers, and networks. Frequently lead team in highest volume of user support calls per day reflecting efficiency and techincal troubleshooting abilities. Worked with escalations to resolve more complex issues.

Onsite IT Support

First Interstate Bank, Lake Oswego, OR, June 2018–July 2019

Installation, configuration, and diagnostics for financial end user desktops and other peripherals. Troubleshooting and ensuring proper functions of systems, applications, and networks. Acted as the first point of escalations for incidents.

IT Support

First Due Environmental Corp, Midland, TX, March 2021–July 2021

Provided technical assistance to establish smooth operation of applications and networks. Troubleshooting connectivity of peripherals. Created documentation for company procedures.